Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by Enjoy11 ("Enjoy11", "we", "us", "our"), the operator of the online gambling platform accessible at enjoy11.cam (the "Platform"). It applies to all registered players, visitors, and users of the Platform regardless of the device or location from which the Platform is accessed.

Enjoy11 takes its obligations regarding personal data seriously. This Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data in a manner consistent with internationally recognised data protection principles and the regulatory requirements applicable to our operations.

By registering an account on the Platform, making a deposit, or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein. If you do not agree with this Policy, you should not use the Platform.

Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial data, or online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transfer, and deletion.
• "Data Controller" means Enjoy11, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of Enjoy11 pursuant to a written data processing agreement.
• "Player" / "User" means any registered account holder or visitor to the Platform.
• "KYC Data" means identity verification documentation collected as part of the Know Your Customer process, including government-issued identification and proof of address.
• "Cookies" means small text files placed on a User's device by the Platform for the purposes of session management, functionality, and analytics.

Personal Data We Collect

Enjoy11 collects the following categories of personal data in connection with the operation of the Platform:

We do not collect sensitive personal data (such as racial origin, religious beliefs, or health data) unless specifically required for responsible gambling compliance purposes and only with your explicit consent.

How We Collect Your Data

Enjoy11 collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically when you access the Platform — including IP addresses, device identifiers, browser information, and navigation patterns via server logs and cookies.
• Payment Processors: Transactional confirmation data received from authorised Malaysian payment processors including those handling Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Maybank / CIMB / Public Bank transactions.
• Identity Verification Services: Data returned by third-party KYC and fraud-prevention providers used to verify the identity of registered players.
• Responsible Gambling Registers: Where applicable, data from self-exclusion registers or responsible gambling databases to which Enjoy11 has legitimate access for compliance purposes.

Purpose of Processing & Legal Basis

Enjoy11 processes personal data only for specified, lawful purposes. The following table sets out the primary purposes for which your data is processed and the legal basis for each:

Data Disclosure to Third Parties

Enjoy11 does not sell, rent, or licence your personal data to third parties for commercial purposes. We may disclose your personal data to the following categories of third parties in the circumstances described:

• Payment Service Providers: Personal and financial data is shared with authorised payment processors — including those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian bank transfer transactions — strictly for the purpose of processing your deposits and withdrawals.
• KYC and Fraud Prevention Providers: Identity and verification data is shared with third-party KYC service providers for the purpose of verifying your identity and detecting fraudulent activity.
• Regulatory and Law Enforcement Authorities: Enjoy11 may disclose personal data to competent regulatory bodies, gaming authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive — without prior notice to the affected Player where legally required.
• IT Infrastructure and Hosting Providers: Technical Personal Data may be accessible to hosting and infrastructure providers who operate data centres and cloud services used by Enjoy11, all of whom are bound by appropriate data processing agreements.
• Professional Advisors: Legal, accounting, or auditing advisors may access Personal Data where necessary in connection with professional services provided to Enjoy11, subject to professional confidentiality obligations.

International Data Transfers

The operation of the Enjoy11 Platform may involve the transfer of personal data to countries outside Malaysia for processing by our infrastructure providers, KYC partners, or other Data Processors. Where such transfers occur, Enjoy11 takes appropriate steps to ensure that your personal data receives adequate protection in accordance with applicable data protection standards, including through the use of contractual safeguards such as standard data protection clauses.

By registering on the Platform and providing your personal data, you acknowledge and consent to the transfer of your data outside Malaysia where necessary for the purposes described in this Policy, subject to the safeguards described above.

Data Retention

Enjoy11 retains personal data for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by law or legitimate business necessity. The following general retention periods apply:

• Active Account Data: Retained for the duration of the Account's active status plus a minimum of 5 years following Account closure, to satisfy anti-money laundering (AML) and regulatory audit requirements.
• KYC Documentation: Retained for a minimum of 5 years from the date of the last transaction on the Account, or such longer period as required by applicable AML obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of the relevant transaction.
• Support Communications: Retained for 2 years from the date of the relevant interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing Data: Retained until you withdraw consent or opt out. Following opt-out, your preference is retained on a suppression list to prevent inadvertent re-contact.
• Technical / Log Data: Retained for up to 12 months from the date of collection, unless required for longer periods in connection with fraud investigations or regulatory compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

Data Security

Enjoy11 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between client devices and the Platform
• Encryption of sensitive data at rest, including password hashing using industry-standard algorithms
• Role-based access controls limiting employee access to personal data strictly to what is necessary for their job function
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure
• Intrusion detection and monitoring systems operating continuously across the Platform environment
• Secure data centre facilities with physical access controls for servers hosting Player data

While Enjoy11 employs robust security measures, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to Player rights and freedoms, Enjoy11 will notify affected Players and relevant authorities in accordance with applicable legal obligations.

Players are responsible for maintaining the security of their own Account credentials. You should never share your password with any third party. If you suspect your Account has been compromised, please contact our support team immediately via live chat.

Cookies & Tracking Technologies

The Enjoy11 Platform uses cookies and similar tracking technologies to provide a functional and personalised experience. The following cookie categories are used:

• Essential Essential Cookies — Required for core Platform functionality including session management, authentication, and security. These cookies cannot be disabled without rendering the Platform non-functional.
• Functional Functional Cookies — Used to remember your preferences such as language settings, game layout options, and notification preferences. These enhance your experience but are not strictly required for Platform operation.
• Analytics Analytics Cookies — Used to collect aggregated data about Platform usage patterns, page performance, and navigation flows. This data is used to improve the Platform and is not linked to individual Player identities in reports.

Enjoy11 does not deploy third-party advertising cookies, behavioural tracking pixels, or cross-site tracking technologies on the Platform. You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core Platform features including login and payment functions.

Your Data Rights

As a Player whose personal data is processed by Enjoy11, you have the following rights in relation to your personal data. These rights may be subject to limitations where they conflict with legal obligations or legitimate overriding interests.

To exercise any of these rights, please contact our Data Protection contact via the support channels listed in Section 16. Enjoy11 will respond to verified requests within 30 calendar days. We may request proof of identity before processing rights requests to prevent unauthorised disclosure.

Minors & Age Verification Policy

The Enjoy11 Platform is strictly intended for individuals aged 21 years and above. Enjoy11 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory component of the KYC process, and any account found to belong to a person under 21 will be immediately closed and all associated data deleted or retained only as required to satisfy anti-money laundering audit obligations.

If a parent or guardian believes that their child under the age of 21 has registered an account on the Platform, they should contact our support team immediately. Enjoy11 will take prompt action to verify the claim and close the account if confirmed. We encourage parents and guardians to use parental control software to restrict access to gambling platforms by minors.

Marketing Communications

Enjoy11 may send you marketing communications — including promotional offers, bonus notifications, tournament invitations, and platform updates — where you have opted in to receive such communications at the time of registration or subsequently via your Account settings.

Opt-Out: You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your Account settings
• Contacting our support team via live chat or at support@enjoy11.cam (plain text only — not a clickable link)

Withdrawal of marketing consent does not affect transactional communications, which include deposit and withdrawal confirmations, account security alerts, KYC requests, and responsible gambling notifications. These communications are necessary for the operation of your Account and cannot be opted out of while your account remains active.

Third-Party Services & Links

The Platform may reference or interact with third-party payment services — including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and other Malaysian financial institutions — in the context of processing your transactions. These services are governed by their own privacy policies and terms of service, which are independent of this Policy.

Enjoy11 is not responsible for the privacy practices, security measures, or data processing activities of third-party services. We recommend that you review the privacy policies of any third-party service providers you interact with in connection with your use of the Platform.

All game content available on the Platform is provided by licensed game studios and live dealer operators. These providers process limited technical data for game delivery purposes only and are contractually prohibited from using Player data for any purpose beyond game provision.

Amendments to This Policy

Enjoy11 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform operations. The updated Policy will be published on the Platform with the revised effective date.

Where amendments are material, Enjoy11 will endeavour to provide advance notice to registered Players via the Platform or via the email address associated with your Account. Your continued use of the Platform following publication of the updated Policy constitutes your acceptance of the changes.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Enjoy11, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the Platform — the fastest method for account-related data queries
• Email: support@enjoy11.cam (plain text — not a clickable link)
• Data Rights Requests: Please include "Data Rights Request" in the subject line of your email, along with your registered username and a description of the right you wish to exercise
• Response Timeframe: Enjoy11 aims to acknowledge all data-related enquiries within 48 hours and to fully resolve substantive requests within 30 calendar days

Our support team is available in English and serves players across all of Malaysia — including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond — seven days a week, including public holidays.